AnsweredAssumed Answered

UIM Moogsoft issues

Question asked by sirha02 Employee on Apr 11, 2018
Latest reply on Apr 16, 2018 by sirha02

Hi Team,


Am asking this on behalf of my client, UIM / Moogsoft has been integrated via Moogsoft LAM.


For this purpose client has created an attached queue named Moogsoft in UIM primary hub with subject alarm2 and it is being subscribed by the Moogsoft LAM.


Issue 1) When an alarm is generated in UIM the same alarm with same nimid is sent to Moogsoft console. During the subsequent polls the nimid of the alarm gets changed, however, the count is increased but when this happens the nimid of the unprocessed alarm is sent to the Moogsoft console. Is there a way to stop the nimid of the unprocessed alarm sent to Moogsoft?


Issue 2) The client has created pre-processing NAS rule to exclude alarms from a specific probe. The alarms are suppressed don't show up in the UIM alarm console. But they are being picked up by the Moog LAM connecter and hence showing up on the Moogsoft console. Is there a way to stop this from happening?


Attaching the Queue and the Status fields output:



Please advise what could be the possible cause of the above issue(s).