One of our user is facing issue that he is not able to see this tickets in score board. 0 records are showing. as well as the user also not able to change his role. it just taking time to load and error window comes up...'Delayed Server Response'
inlogs we can see following error.
web:local 36312 SIGNIFICANT session.c 10282 Session 506027792:0x0A252D20 login by analyst v.shahzadrasool (cnt:E569D69EC5A45F4F889B4120B0C5ADEC); session count 106
This is happening only with 1 user as of now.
i also found kb article regarding it.....it saying we need to turnoff session logging in nex file which need service recycle which we cannot bear downtime before weekend.....how can this issue resolve ?