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1 user not able to change his role and not see tickets on scoreboard

Question asked by La-Qa on Apr 11, 2018
Latest reply on Apr 12, 2018 by Paul_Coccimiglio

Hello Team


One of our user  is facing issue that he is not able to see this tickets in score board. 0 records are showing. as well as the user also not able to change his role. it just taking time to load and error window comes up...'Delayed Server Response'


inlogs we can see following error.


web:local           36312 SIGNIFICANT  session.c            10282 Session 506027792:0x0A252D20 login by analyst v.shahzadrasool   (cnt:E569D69EC5A45F4F889B4120B0C5ADEC); session count 106



This is happening only with 1 user as of now.


i also found kb article regarding saying we need to turnoff session logging in nex file which need service recycle which we cannot  bear downtime before can this issue resolve ?


User with too many sessions in stdlogs - CA Knowledge