So I am trying to populate a custom column 'zdivision' in the call_req table, with a value from the customer.location.site.id. The plan is to have the customer's site populate that custom column with its value when a new ticket is saved. Then when the ticket is opened again the two fields will be identical, but the custom field will be an editable dropdown while the customer's site will be a read-only field.
<PDM_SET arg.zdivision = $arg.customer.location.site.id>
If anyone has any tips on using the PDM_SET or any other methods of completing this goal please let me know.