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Cannot Copy the Fields from Servicenow to Rally via REST

Question asked by shashikant.vadada on Apr 12, 2018
Latest reply on Apr 12, 2018 by Michael Bulkeley

Hi All,

 

Thank you for assistance for my previous Post.  I am back with one more issue i am facing now.

I have successfully managed to trigger the Transaction from ServiceNow to Rally using REST POST Method.. I can able to fetch/copy the short description from the Servicenow to rally as it is, but i am not able to get the Caller Name to the Name field in Rally. In Rally it takes some random alphanumerics seems like a sys_id. How to i get this fixed. Also How do i set the values in Rally Defects like priority and other fields whenever there is a transaction happen from servicenow.

 

 

Thank you in Advance

 

Regards,

Shashikant

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