I see nothing in your post, no text, link or attachment, just the subject line and the bottom icons for Twitter and such. Is this an omission?
I don't know what others are seeing, but we have a "net nanny" here at work so it may be filtering (read obliterating) your content. I guess I can check this out tonight from home.
I don't see the video link either.... ;)
Hmmm, let's try this again. Might be cause I was using a https link rather than http.
Video is really helpful. Thanks.
but i do see job name appeared instead of workflow name in Parent Object and Parent Type as JOBS in email received. Correct if am wrong.
I got the solution.
We received expected result, if we use the Notficiation object in Workflow level.
In many cases video is the best (fastest) learning tool for
me. It gives me the ability to play/pause at my own pace. It
will do this product good to build a collection of videos just like this
We extended the runtime tab notification feature by having it
fire a script instead of a notification object. Our alert scripts have
variable settings that tell it if it should (a) open a trouble ticket, (b) send
an email to the appropriate oncall staff, (c) send a text message to the
appropriate oncall staff, or (d) start a UC4 alert with escalation
rules. I hope to extend it further to support sending a voice message someday
so it will be able to wake up staff that are sleeping.
We also have an Excel workbook that has macros to rotate
staff oncall duties by support team. It writes its results to a CSV
file and our alert systems read this CSV file to determine who to send alerts to. Our
first-level alerts are only sent to the #1 and #2 that are currently oncall. (I consider this Excel solution to be brittle and a pain to support, but I haven't been able to find any products that would do exactly what we wanted.)
This facility does *not* display alias names. I had to code my own solution to overcome this limitation, and shared it in a different thread in these forums;
Not to highjack this thread,
but would it be possible to use Calendar Keywords to rotate your staff notifications? Perhaps you could build some script logic
that would perform the needed decisions based upon the calendar and perhaps
time of day.
We have a set of “fake” users (they have no Privileges nor Authorizations) that exist just for the purpose of Notification objects. We use the Email2 address to point to an
Outlook mail list for the actual delivery of the notification. Though we don’t use the feature, the User
object has the “Logon allowed from” and “Calendar check” attributes that may be
applicable to your process.
Perhaps some combination of
all of this could replace the Excel portion. After all, this is “just” a scheduling problem isn't it? ;)
The scope of our Excel oncall-rotation solution has grown so
that it is now hard to envision a successful replacement with a single tool. We have a SharePoint expert that is hoping to
take a stab at it, but he hasn’t made any progress.
One of the problems with an automated oncall rotation is that it
isn’t very static. People take vacations or have unexpected life issues
that require the oncall duties be adjusted. Personal contact information can
also be volatile. Because of these fluid requirements we've opened up the
Excel so that everyone has update rights. If a person needs to make an
adjustment, they are expected to do it themselves. (I provide support when
they accidentally harm the Excel application.)
team has its own sheet that displays everyone on that team, identifes who is currently oncall, and displays their personal contact information. Staff maintain
their personal contact information on a master sheet because some staff belong to multiple support teams. There is
also an exceptions sheet where you can document short-term duty overrides. (i.e.
program “x” was recently modified so contact Pete if anything goes wrong for
the first 30 days.)
an automatic rotation takes place (Monday mornings) it notifies staff of their
responsibilities via an email. This
solution is popular with our IT support teams that don’t support batch
processing as well, so the entire division (about 110 people) uses it.
I'm still considering your suggestion though. For instance I could have each sheet be a separate CSV file that the staff continue to maintain themselves, and then apply UC4 automation to perform the weekly rotation process of those CSV files.
:PSET &to_addr = "firstname.lastname@example.org"
:PSET &cc_addr = "email@example.com"
:PSET &subject = "Please Ignore, Test"
:PSET &msg_text = "Testing SEND_MAIL functionality with passed variables."
:SET &ret = ACTIVATE_UC_OBJECT(SEND_MAIL_SCRIPT,,,,,PASS_VALUES)
! Error checking as required.
! Variables passed from activator. Assumes that the # Values tab has the
! Inherit from Parent option set to All values(default).
:SET &ret = SEND_MAIL(&to_addr,&cc_addr,&subject,&msg_text)
:IF &ret EQ 0
: PRINT "Email sent as requested."
: SET &emsg = "SEND_MAIL function failed, RC=&ret"
: PRINT &emsg
: STOP MSG,55,&emsg
Hope this helps.
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