Unknown Status code for "active" jobs

Discussion created by SamahSohrab607228 on Oct 30, 2014
Latest reply on Nov 3, 2014 by Wolfgang_Brueckler_75
What is the recommended steps I should take if a job is in an "Unknown" status?  Should I manually mark them as "Active" and let the system figure out if they have finished? Can I manually mark them as "Active" by just changing the status code in the EH table?

We had an intermittent network connection with an agent, and now a lot of jobs are in the "Unknown" status.