Tran-Hoang_Hau_348

ARA 11.2 /RM 6.0.0 page does not load, follow the steps below to make it work

Discussion created by Tran-Hoang_Hau_348 on Dec 22, 2015

Symptoms

After update from v5 or fresh install ARA 6, the page does not load, and the following entries appear on the log file

2015-11-03 12:03:01,506 [1] INFO  operationLog - ----------------------------SYSTEM STARTED----------------------------

2015-11-03 12:03:02,473 [1] DEBUG Ventum.Bond2.MultiTenancy.TenantConfigurationBuilder - Building system/client information

2015-11-03 12:03:05,905 [1] DEBUG RM.ConnectionCloser - Initializing connection closer

2015-11-03 12:03:06,030 [1] DEBUG RM.PeriodicTasks - Creating AgentSevice

2015-11-03 12:03:06,030 [1] DEBUG RM.PeriodicTasks - AgentSevice created

2015-11-03 12:03:06,030 [1] DEBUG RM.AgentUpdater - AgentInfoGetter created

2015-11-03 12:03:06,030 [1] DEBUG RM.PeriodicTasks - AgentSevice initialized

2015-11-03 12:03:06,404 [9] DEBUG RM.Heartbeat - Refreshing instance status

2015-11-03 12:03:06,404 [1] DEBUG RM.AE.SnapshotTypeRegistryService - Creating SnapshotTypeRegistryService

2015-11-03 12:03:06,404 [1] DEBUG RM.AE.SnapshotTypeRegistryService - SnapshotTypeRegistryService created

2015-11-03 12:03:06,404 [1] DEBUG RM.SnapshotTypeRegistryLoader - SnapshotTypeRegistryLoader created

2015-11-03 12:03:06,420 [1] WARN  RM.AE.SnapshotTypeRegistryService - Invalid Snapshot.TypeRegistry.ReloadInterval value: 0. Default value (60 seconds) assumed.

2015-11-03 12:03:06,420 [1] DEBUG RM.AE.SnapshotTypeRegistryService - SnapshotTypeRegistryService initialized, refreshPeriod = 60 seconds

2015-11-03 12:03:06,435 [10(QATMC/800)] DEBUG RM.Heartbeat - Refreshing instance status for QATMC/800.

 


 

Cause

From version 5.1.3 and 6.0.0, fulltext search functionality is moved to separated executable file. This executation file is located under bin folder of WebUI: bin\Automic.Ara.FullTextSearch.exe 

In certain version of Windows Server, it blocks executable files download from internet (Automic download center in this case) and thus RM is blocked while trying to start the search server. 

This behavior can be changed in Local Group Policy Editor. Under User Configuration > Administrative Templates > Windows Components > Attachment Manager > Do not preserve zone information in file attachments The blocked file can be verified in 

Automic.Ara.FullTextSearch.exe properties tab (right click and select properties): In this tab there is an unblock button at the bottom


 


 

Resolution

1.Download streams 1.56 from Microsoft technet website and store it in local folder. E.g: C:\streams

 

https://technet.microsoft.com/en-us/sysinternals/bb897440?tduid=(d0b7b31c6d8ca9acc556be29887c7917)(256380)(2459594)(TnL5HPStwNw-dO24hKpy9_Rf_nCUqxBTBQ)()

2. Run cmd as an administrator and use Streams to unblock FulltextSearch executable file. Enter following commands

cd C:\streams

streams.exe -d C:\inetpub\wwwroot\WebUI\bin\Automic.Ara.FullTextSearch.exe

3. In Services, restart World Wide Web Publishing Service

 

 

4. Reload RM again, it should work correctly

Outcomes