BryanCain601034

Generate a phone call from Automic

Discussion created by BryanCain601034 on Dec 23, 2015
Latest reply on Jun 20, 2017 by Pete Wirfs
I need to trigger a phone call when a job fails in Automic.  We are currently using ifttt.com do to this, but ifttt is free and has no SLA or meaningful support necessary for us to feel comfortable running operations with it.

What do you use to notify people that they need to get up in the middle of the night?

Some backstory, if you're interested:

We do not have 24x7 coverage, and need to wake the on-call support person when something goes wrong.  We've all been issued iPhones - this means no complex notification rules like you have with blackberry.  Our only choices in this regard are either have all notifications set to very loud and likely be woken unnecessarily or else use Do Not Disturb mode.  DND will silence e-mail and other notifications, but allow phone calls through.  We've found that this works pretty well, when it works.  As mentioned above, ifttt has no SLA and occasionally just doesn't work.  I need to move our team to something that can be relied upon, either a cloud service or other application that can wake sleeping resources.

Outcomes