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U00063047 Unable to load StatusStore into memory. Error: '32

Question asked by JamesFenoulhet611119 on Jan 21, 2016
Latest reply on Oct 24, 2016 by JamesFenoulhet611119
U00063047 Unable to load StatusStore into memory. Error: '32 The process cannot access the file because it is being used by another process.'

Hi Guys

I had a support ticket raised around this error message and have found it really difficult getting a viable solution from the support team. I think they assume a certain level of technical competency with AE, which our business doesn't have due to staff levels.

So every now and then i get this error message during a file transfer and i want to do away with them. I was told the settings are controlled in the below areas. But wasn't told what those settings do or how they can be amended to prevent this status store issue.
From what i can tell, none of the errored file transfers actually needed a restart point so i assume they are created for every job regardless of whether it needs a restart?

Does anyone have experience of this error and how the resolved it?

You can define those settings in the UC_HOSTCHAR_* with the key/parameter

                                         
FT_RESTARTINFO_CHECK
FT_RESTARTINFO_INTERVAL
FT_RESTARTINFO_LIFETIME

Our current settings are below

                                         
FT_RESTARTINFO_CHECK0:00:00
FT_RESTARTINFO_INTERVAL60
FT_RESTARTINFO_LIFETIME14

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