Service Manager Dialog Not Reaching AE

Discussion created by laura_albrecht_automic on Mar 23, 2016
Latest reply on Mar 25, 2016 by laura_albrecht_automic
Hi.  I'm bringing up a new system and started the service manager on the AE servers.  So the service manager is running although I have not yet started any processes.

When I open up the service manager dialog - I expect to be able to reach the server and see all the processes stopped.  But I don't.  I can't reach the server at all.  I tried the hostname, the IP address and even an DNS alias that points to one of the AE servers.  It doesn't reach it.

I can ping the hostname, IP address and DNS alias from a command prompt.

Obviously this is some kind of network issue, but I am at a loss as to what this could be since ping works.  I'm not even sure how to explain this to network guys in a good way.

Any ideas?