Automic Workload Automation

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  • 1.  Preparing Status

    Posted Jul 08, 2016 06:49 AM
    Recently our processes have been activating as normal but are now going to preparing status and could sit like that for up to an hour. The jobs eventually kick off but there are still delays between when one job finishes and the next begins. This has been happening with jobs on different servers, agents and clients. We haven't changed anything in Automic. The jobs involved are a mix of FTP, SQL and Linux jobs.

    Anyone any experience of this?  Would appreciate any pointers you may have

    Thanks
    Cathal


  • 2.  Preparing Status

    Posted Jul 12, 2016 08:34 AM
    Are you experiencing high WP processing when this is happening?  What platform is your AE?  Hopefully you have opened up a ticket with Support by this point.  This sounds like something they should be able to help with.  They will probably want traces.


  • 3.  Re: Preparing Status

    Posted Oct 17, 2018 01:39 PM

    I encountered the issue today of jobplans appearing hung in a "preparing" status in their queues. Upon further inspection the issue was related to an agent being offline that was being invoked in a postprocess tab of one of our jobs. The job only appeared as "waiting on host" in our queue despite having the status "preparing" when looking at the monitor of the jobplan itself. 

     

    Resolving the issue with the agent allowed the jobplan to continue unimpeded and the job itself to complete. This took a while to uncover due to the process monitoring perspective in V12 AWI not properly displaying the status of the offending job. We ended up expanding the jobplan in the queue to see that the job was listed as "waiting on host" not "preparing".

     

    I hope this helps someone in the future.



  • 4.  Re: Preparing Status

    Posted Oct 17, 2018 02:28 PM

    Thanks for sharing this info DanielDarling607133, definitely helpful!  Out of curiosity, which version of v12.x AWI are you on?



  • 5.  Re: Preparing Status

    Posted Oct 17, 2018 02:32 PM

    Luu Le we are using AWA Engine version 12.1.0+Build.9364 and the AWI version 12.1.0.GA01-dev-feature-release/12.1-66009 right now.