Tyler_Vitanova_1360

Service Now ticket creation suddenly stopped working.

Discussion created by Tyler_Vitanova_1360 on Aug 1, 2016
Latest reply on Aug 1, 2016 by Alexander_Trenker_120
Suddenly a few weeks ago we started getting this error with Service Now ticket creations. This is the frist error in the Stack Trace.  
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
     at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:174)
     at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:238)
     at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:318)
     ... 62 more

There seems to differing opinion online what causes this error.  Has anyone seen this and found a solution?  We don't have control over the Service Now infrastructure so any changes that need to be made on that end will need to be well understood so we can communicate it to them.  If its something inside Automic that needs changing, we can do that.

Thanks.

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