Duong_Nguyen-Nhat_2335

The Status is not updating in ARA to reflect the status from AE.

Discussion created by Duong_Nguyen-Nhat_2335 on Sep 14, 2016
Latest reply on Sep 22, 2016 by Duong_Nguyen-Nhat_2335
Issue:

The Status is not updating in ARA to reflect the status from AE. All the recent deployments from ARA are listed as 'Active' although they are finished in AE. 

Even after we tried to restart ARA/AE, the same problem still appears.

Solution:

There is some known minor issue where execution status update is slow on ARA side. This will be fixed in ARA version 12.

However normally the issue is related to the Automation Engine Side. So we should use User Interface of Automation Engine and deactivating old tasks from the activities window that have already received the status of ENDED_OK.

You could also use this query: SELECT COUNT(*) FROM EH; to see how many activities are out in the system currently.

To avoid this kind of issue, please kindly maintenance your Automation Engine Database frequently. More tips/Guide for the Automation Engine Database, please kindly visit Automation Engine Box in the community. 

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