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SAP Agent error U2004007 Error 'function==null' in '/SBB/UC4_JOB_VERSION_CHECK' call.

  • 1.  SAP Agent error U2004007 Error 'function==null' in '/SBB/UC4_JOB_VERSION_CHECK' call.

    Posted Mar 06, 2017 11:26 AM

    This error is seen in the SAP log file ( [sap agent]\temp).

    In the Job report, you may or may not see the following error:
    2017-02-14 14:50:11 - U2000005 Job 'CARRIER_JOBS.R3_PCE625M_SECURITY_CHECK_PCE.NEW.1' with RunID '25209087' started.
    2017-02-14 14:50:11 - U2004018 The job was successfully interpreted.
    2017-02-14 14:50:11 R3_GET_JOB_SPOOL FILE="U:\UC4_Temp\HH\Carrier\Temp\SECU_USR_TYP.html",MAXLINES=9999,FORMAT="HTM",JOBCOUNT="13302700",NAME="PCE625M_SECURITY_CHECK_PCE"
    2017-02-14 14:50:11 - U2004077 Function 'GetJobSpool' is not available in the current SAP interface.
    2017-02-14 14:50:11 - U2004025 Job-script execution was aborted.

    Cause
    This is usually due to an incorrect Interface version or incorrect Transport case.

    What to do
    1) Check the SAP connection object > Remote Function Call > Interfaces [tab] > Interface version.
    Change to "3" and then *restart* the SAP agent.

    2) Upload the correct Transport case. This is in the SAP image. If you're not sure what transport case to upload, go to the _trans folder and open up TRANSPRT.txt. It will tell you what Transport case you can use based on your SAP version. 

    Overview of valid SAP Transport Requests:
    ---------------------------------------------
    SapRel Executr Transp.Req.No Contents
    ----------------------------------------------------------------------------
    7.00 R3X ECCK900109 *) Namespace Automic SAP-Repository Objects
    ECCK900125 Automic Interface for SAP Release 7.00
    7.30 R3X N73K900018 *) Namespace Automic SAP-Repository Objects
    N73K900027 Automic Interface for SAP Release 7.30
    7.40 R3X EC2K900012 *) Namespace Automic SAP-Repository Objects
    EC2K900043 Automic Interface for SAP Release 7.40
    The subfolder "uninstall" contains transport requests to remove the UC4 Interface.
    *) these transport requests have to be imported onces for each new customer.
    they just contains namespaces that are never changed.


    Additional info: 

    https://automic.force.com/support/apex/CommunityArticleDetail?id=ka4b00000004M7G


  • 2.  SAP Agent error U2004007 Error 'function==null' in '/SBB/UC4_JOB_VERSION_CHECK' call.

    Posted Mar 06, 2017 11:30 AM
    Note that if you are not seeing the error 'function==null' in '/SBB/UC4_JOB_VERSION_CHECK' call.
    and only "Function 'GetJobSpool' is not available in the current SAP interface", check first that SAP_BW is enabled in the SAP agent ini file.

    1) Open the SAP agent ini file
    2) Make sure that: 
    [SAP_BW] 
    Enabled=1

    If it's 0, change to 1 and restart the SAP agent.

    If none of the steps resolves the error, please log a ticket with Automic Support and attach the SAP agent logs and SAP job report.