AWI timeouts with Firefox?

Discussion created by Carsten_Schmitz on Aug 11, 2017
Latest reply on Aug 14, 2017 by Carsten_Schmitz

We have a test installation of Automic 12.0 with AWI, the new Automic Web Interface.

We noticed that, with Firefox (53.0.2 32 Bit), AWI will lose the "server connection" every few minutes. This apperars to happen even when people actively work in AWI. This is evident by this appearing:


The message then disappears after a few seconds, but AWI does not recover. One then needs to reload the page by pressing "F5" to continue to work. This is not limited to me, a colleague has the same behaviour with his Firefox, too.

This is, obviously, quite intrusive and near impossible to "sell" to the user base.

However, in the other browser my company allows (Internet Explorer 11.0.9600.18738), this problem does not appear to happen.

Whats your mileage? Have you tested AWI with Firefox, and if so, did you have issues?

(Disclaimer: I can neither upgrade Firefox, nor try any other browser such as Chrome, because my company forbids it).