When an ARA admin user logs into ARA > Administration tab > edit ARA admin user, the page errors out.
Error in asynchronous call.
Check the DB to verify the user is really an ARA admin user.
SELECT * FROM MEMBER, USR
Customer is using
https for their ARA and their web.config is configured to use http.
Edit the web.config file (i.e. C:\Automic\ARA\WebUI) and comment out the http so that it is using the https.