bobby_tamayo_automic

How to avoid Unix/Linux agents in the DMZ zone are being timed out

Discussion created by bobby_tamayo_automic on Aug 30, 2017
Symptoms:
Unix/Linux agents in the DMZ zone are being timed out

Error message in the agent log:
20170213/170142.624 - U02003044 Invalid 'read' call, socket 'UC4PROD#CP003'. Error code: ('145' - 'Connection timed out') 


Solution:
-Modify the agent's ini file(ucxjlx6.ini) by making sure the following
parameters are present and uncommented out.

tcp_keepalive=yes 
tcp_keepalive_time=30


-Stop and restart the agent.

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