ServiceNow CMDB Action Pack

Discussion created by Automic_Community_5543 on Sep 20, 2017

ServiceNow Configuration Item management


This action pack allows you to do basic actions on the CMDB Configuration Items. You can create, update, delete or search for CIs using a selection of fields. Available fields are a selection of the most common fields of the cmdb_ci root table.


The action pack is coming with a pre-defined list of more than 100 CI types. You can add you own custom CI types (cmdb tables) by adding records in the VAR Object PCK_CUSTOM_SERVICENOW_CMDB.VAR.CI_TABLES


You will find a sample workflow in the template folder of the Action Pack that creates a Windows Server, ask the "AUTOMIC" user for the IP Address in order to update the windows server and finally delete the CI.


Pre requisites :

The Action pack use the ServiceNow JSONV2 Rest API and requires the Rest Webservice Agent.


Tested on ServiceNow Istanbul and One automation 12.0

See Plugin