SNOW and Automic has bidirectional connection??

Discussion created by Selva_Ganesh_Arulanantham_9743 on Oct 12, 2017
Can anyone please advise me the below option is possible via automic.

Once incident cut in SNOW, automic workflow triggered via SNSC and Updated incident via REST call.  For case,  Automic required few input from user,so  updated the comment section in incident and assign back to user.Based on the response,the automic need to continue the workflow. IS it possible to achieve it?. Please share me the steps to achieve if possible.