Shutting Down Agents Without Service Manager Dialog

Discussion created by Spencer_Cockrell_39 on Jan 8, 2018
Latest reply on Jan 9, 2018 by Wolfgang_Brueckler_1288

Recently we’ve had a couple of questions regarding how to shut down Agents without interacting with the Service Manager Dialog (specifically, in the event that there are many Agents on separate machines). This can be accomplished with the following script function:




Syntax of this function can be found in our documentation:




With this function, you can specify three connection types:


HOST = Agent

HOSTGROUP = Agents of an agent group

SERVER = Work or Communication process


Please be aware that terminating Agents/Processes in this fashion is fine (with proper consideration of outages), but starting them outside of the Service Manager process will remove the ability to remotely manage them.


If you have another method you prefer, we’d love to hear from you – please feel free to make additions below!