Recently we’ve had a couple of questions regarding how to shut down Agents without interacting with the Service Manager Dialog (specifically, in the event that there are many Agents on separate machines). This can be accomplished with the following script function:
Syntax of this function can be found in our documentation:
With this function, you can specify three connection types:
HOST = Agent
HOSTGROUP = Agents of an agent group
SERVER = Work or Communication process
Please be aware that terminating Agents/Processes in this fashion is fine (with proper consideration of outages), but starting them outside of the Service Manager process will remove the ability to remotely manage them.
If you have another method you prefer, we’d love to hear from you – please feel free to make additions below!