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Why the agent is getting disconnected automatically when it goes into idle state

Question asked by Srujan_Pathuri_9871 on Feb 21, 2018
Latest reply on Feb 22, 2018 by MatthiasSchelp
Hi All,

Could anyone please tell me why the agents are automatically getting disconnected when it goes into idle state. I have gone through the agent logs and understand that it's because of "License Class=1" that is defined in Agent's INI file. However, I set it to License Class 2 and restarted the agent. Now I don't see any connectivity issues on that particular node after tweaking this value.But some nodes are expecting  License Class value must be set to 5. I am getting confused regarding this and please tell me on what basis this License Class value should be set.


Many Regards,