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JDEdwards RA random failures

Question asked by admin on Feb 26, 2018
Latest reply on Feb 26, 2018 by admin
Good Afternoon,
I currently have a ticket open already for this, but if anyone else has had this issue, please let me know.
We just updated our Production environment from 11.2.1 to 11.2.6HF1 and also our Agents/ServiceManagers and RAs (including Informatica and JDEdwards).
We are now having random JDE job failures with this error:
+++++++++++++++++++++++++++++++++++++ Start of Runtime Exception ++++++++++++++++++++++++++++++++++++
org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 52; XML document structures must start and end within the same entity.
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
     at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
     at groovy.util.XmlParser.parse(XmlParser.java:175)
     at groovy.util.XmlParser.parseText(XmlParser.java:208)
     at groovy.util.XmlParser$parseText.call(Unknown Source)
     at JDEdwardsAgentImpl.checkResultXML(JDEdwardsAgent.groovy:393)
     at JDEdwardsAgentImpl$checkResultXML.callCurrent(Unknown Source)
     at JDEdwardsAgentImpl.generateRequestXML(JDEdwardsAgent.groovy:740)
     at JDEdwardsAgentImpl$generateRequestXML.call(Unknown Source)
     at JDEJob.runJob(JDEdwardsAgent.groovy:3420)
     at com.uc4.extensibility.types.CITAgent.dispatchJob(CITAgent.java:258)
     at com.uc4.ex.cit.CITJob.execute(CITJob.java:196)
     at com.uc4.ex.Job.run(Job.java:469)
     at com.uc4.ex.ThreadPool$RunnableDecorator.run(ThreadPool.java:53)
     at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
++++++++++++++++++++++++++++++++++++++ End of Runtime Exception ++++++++++++++++++++++++++++++++++++++

Though I'm waiting for support, if someone has come across this before, please let me know what you have found to work.  I will also post what support finds out for us to see if it helps anyone in the future.
Thanks!!

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