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Guidance on the Agent upgrade

Question asked by MariaJosephVimalan605617 on Apr 9, 2018
Latest reply on Apr 10, 2018 by MariaJosephVimalan605617
Dear Experts,

We have planned to upgrade our Automic from 10.8 to 12.1 version. We have more than  500 agents to be upgraded with almost more than 200 critical agents 

Can some one recommend the best way to get it upgraded with short downtime for the agents? 
Can we upgrade the agents from version 10. to 12 through the central Agent upgrade concept?

Thanks and Regards