Alan Baugher

Connector Server Java UAC Challenge & Error messages

Discussion created by Alan Baugher Employee on Apr 13, 2018

Team,

 

If you are deploying the CA Identity Suite Connector Server or using the CA Identity Suite Provisioning Wizard Installer, you may see a strange issue/error messages likely due to UAC enabled on MS Windows 2012 R2 / MS Windows 2016 Server.

 

I did not see this called out in other tech notes or support cases, so I am adding this information here.

 

 

Challenge:  These error messages may be seen if attempting to install (even with "right click - run as administrator") due to permissions with the non-service ID without local administrative privileged access.

 

 

Example:      IM Wizard Provisioning Installer - ca-im-14.1.0-win32.exe

When executing the IM Provisioning Connector Server Wizard Installer, as the non-service ID (with local admin access), you may see this error message:   Java.lang.Error: Trampoline must not be defined by the bootstrap classloader

 

 

 

Example 2:   Direct install via  Connector Server Installer   - setup.exe

   -   May be done also for the vApp Installation (via install.cmd)

 

 

- Error message will be a popup box (and error message in the log)  -  The Installer is unable to run in graphical mode mode.  Try running the installer with the -console or -silent flag.

 

 

- Error message #2, in the im_connector_server_install.log  (under %TEMP%  aka  c:\users\user\appdata\local\temp )

com.installshield.wizard.StandardWizardListener, err, could not initialize interface swing

 

 

 

Resolution:   

   Create an ADS domain service ID or local MS Windows service ID, and grant local administrative group access.   Then kick off either installer process.

 

 

 

Note the success in the im_connector_server_install.log  as well.

 

 

 

Cheers,

 

Alan

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