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  • 1.  Unable to create tickets in CA SDM from CA UIM?

    Posted Apr 14, 2018 04:35 AM

    Hello!

    I've integrated the CA SDM with CA UIM and assign sdgtw alarm in UIM but it was unable to create ticket in sdm. Can you help me what's the issue.

     

    Regards,

    Muhtashim.



  • 2.  Re: Unable to create tickets in CA SDM from CA UIM?

    Posted Apr 16, 2018 02:24 AM

    Hello,

    ritri01 Kraig_JohnsonGutis 


    Need Your help
    Regards,

    Muhtashim



  • 3.  Re: Unable to create tickets in CA SDM from CA UIM?
    Best Answer

    Broadcom Employee
    Posted Apr 25, 2018 08:29 AM

    Hi Mihtashim,

     

    The UIM integrations uses SOAP and REST Protocols to connect to SDM. I would recommend to use SOAPUI application to check the SOAP and REST protocols using the username/password you set in the integration. The following documents will help:

     

    Is there a tool I can use to test CA Service Desk - CA Knowledge 

    Is there a tool I can use to test CA Service Desk - CA Knowledge 

     

    If everything looks good, please follow the document below:

    UIM - SDM Validation failed error - CA Knowledge 

     

    Hope this helps.

    Regards,

    Pablo



  • 4.  Re: Unable to create tickets in CA SDM from CA UIM?

    Broadcom Employee
    Posted May 11, 2018 07:16 AM

    Hi Muhtashim,

     

    Please let us know if any further questions or if the issue has been solved.

     

    Thanks!

    Regards,

    Pablo



  • 5.  Re: Unable to create tickets in CA SDM from CA UIM?

    Posted Apr 20, 2018 12:40 PM

    victorwalter Any tip ?



  • 6.  Re: Unable to create tickets in CA SDM from CA UIM?

    Posted Apr 23, 2018 06:48 AM

    Hi Muhtashim,

     

    I've never done a UIM-to-SDM integration, but what error are you getting in SDM? Perhaps you can share the error message as seen in the stdlog for starters?

     

    ===

    Kind Regards,

    Brian