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  • 1.  Want to integrate UIM and Service desk

    Posted Apr 14, 2018 03:27 AM
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    I deploy probe new probe sdgwt probe to service desk, and also configure , and it show validate successfully,but when i assign alarm  ,  ticket  is unable to create in service desk,

     

    Please you help me where i did mistake , or if any one have method or document to integrate this.

     

    also see the screenshots ..

     

    Urgent reply needed

     

    Thankyou  



  • 2.  Re: Want to integrate UIM and Service desk

    Broadcom Employee


  • 3.  Re: Want to integrate UIM and Service desk

    Posted Apr 16, 2018 08:39 AM

    Dear David,

     

    Thanks for sharing links,  i also did follow the above links, but i stuck to create tickets in sdm, i also want know that in field mapping , what should be entered in both sdm and uim fields, if you have any document except the above link, should be welcomed.

     

    Again thankyou



  • 4.  Re: Want to integrate UIM and Service desk

    Posted Apr 16, 2018 02:20 PM

    Hello Omair!

     

    Configure Field Mapping

     

     

     

    Service Desk Field: specifies the service desk incident field to be mapped with the UIM alarm field.

     

     

     

        CA UIM Alarm Field: specifies the alarm field for the selected service desk field.

     

        Default Value: specifies a default value for the service desk field.

     

     

     

    Custom value: specifies a custom value for the selected service desk field. You can specify a combination of more than one alarm field as a text string. For example, $message, $nimid, $subsys, and so on.

     


    I believe the field that you are looking for is "affected_resource"

     

    Kind Regards,

     

    Alex Yasuda
    Sr. Support Engineer