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  • 1.  How to add Dowpdown in ca sdm

    Posted Apr 16, 2018 07:31 AM

    Hi,

    I want to add a drop down in ca sdm analyst page. When any analyst open a ticket and edit it the dropdown should display as "TYPE OF TICKET" and there will be 2 values 1. incident 2. Problem.

     

    Please guide me in detail for that .

     

    Thanks in advance My ca SDM version is 14.1.



  • 2.  Re: How to add Dowpdown in ca sdm

    Posted Apr 16, 2018 08:37 AM

    Hi Siladitya,

     

    Please check the documentation as a starting point:

     

    Web Interface Modifications - CA Service Management - 14.1 - CA Technologies Documentation

     

     

    Kind Regards,

    Brian