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How to add Dowpdown in ca sdm

Question asked by SiladityaDhar on Apr 16, 2018
Latest reply on Apr 16, 2018 by Brian_Mathato


I want to add a drop down in ca sdm analyst page. When any analyst open a ticket and edit it the dropdown should display as "TYPE OF TICKET" and there will be 2 values 1. incident 2. Problem.


Please guide me in detail for that .


Thanks in advance My ca SDM version is 14.1.