AnsweredAssumed Answered

AutoSuggest showing inactive records

Question asked by subbaraomahendrakar.1 on Apr 16, 2018
Latest reply on Apr 26, 2018 by subbaraomahendrakar.1

Hi

we are using CAServiceDesk 17.1

 

issue we are facing is that in search forms the auto suggest list for assignee groups contains inactive groups. This should be avoided.

 

For Ex: in our enviornment test1, test2 are active but test8 and test9 are inactive in system.

 

when analyst search the I/R/P search page and when analyst fills assignee name under 'assignee'  field in list search and type few character like test under 'group' filed, the autosuggest feature is listing all the groups starting  like test1,test2,test8,test9 group values but test8, test9 are inactive group which autosuggest should not come for inactive group.

 

Can anyone help in search forms the auto suggest list for assignee groups shows only active groups and inactive groups should not show as explained in above example.

 

Thank you.

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