How to accept a Knowledge Base KEDB to a ticket using ITPAM.
So you are using the Update Operator to change an existing Activity Log entry?
The Object Handle would look like alg:######
knwledge_session should be session
knowledge_tool should be k_tool
Can you please provide more details? What Knowledge base are you working with, and what tickets would you like these attached to?
If we get more details we might be able to be more specific, but in general the answer is; determine how to go about this attachment process outside of the CA Process Automation software, then once you understand the requirements you can then implement that same behavior within a Process.
I am trying to attach knowledge document to a service desk ticket using ITPAM.
I am using update object operator to perform the task. But i am getting error.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Server.userException</faultcode><faultstring>java.lang.NullPointerException</faultstring><detail><ns1:hostname
If you run the same web service call using SoapUI, does it work or throw the same error?
Any luck with this?
Have you been able to accomplish this in SoapUI as Jennifer asked?
Used createActivityLog and able to update the solution. But how to link a KEDB document that it display knowledge document if i hover over 'KT Solution Linked' activty?
<impl:createActivityLog xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk"> <sid>sid__</sid> <creator>creator__</creator> <objectHandle>objectHandle__</objectHandle> <description>description__</description> <logType>logType__</logType> <timeSpent>timeSpent__</timeSpent> <internal>internal__</internal></impl:createActivityLog>
Retrieving data ...