How can servicedesk connect through JDBC reporting.??? We have separate tool of reporting and want to integrate with servicedesk. Is there any jdbc connector in sdm which connects with the tool??
It depends on what reporting tool and what kind of reporting it can generate.
You can use JDBC / ODBC / OLEDB or whatever connection that a reporting tool supports and connect to the Service Desk Database directly and do your reports.
SDM does also offer its object layer via ODBC / JDBC. CABI 6.x uses a custom JDBC client module (casm.jar available on CABI 6.x install for SM) to connect to this SDM object layer on the server. JDBC URL etc., are available here: Install and Configure CABI JasperReports® Server r6.3.0 for CA Service Management - CA Service Management - 17.1 - CA Te…
Thanks Raghu.. I will revert if anything required to ask on this.
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