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internal fatal error

  • 1.  internal fatal error

    Posted Apr 24, 2018 06:05 AM

     

    Hello good day,

    i have a problem while trying to do a testing in cagen toolset and display the error above. please someone help me to fix with the error.  



  • 2.  Re: internal fatal error

    Broadcom Employee
    Posted Apr 25, 2018 10:15 AM

    Nur,

     

      I did a search in our database and found the following case resolutions.

     

    Resolution1:

    Look for following things:
    * Views that are placed on the window in a listbox and are also placed on the dialogbox as entry fields.
    * Entry fields included with a group view but placed them seperately on the window.
    It appeared that customer had views that were placed on the window in a listbox and were also placed on the dialogbox as entry fields. The dialog box was hidden by a other field.

     

    Resolution2:

    - Cleaning up consistency check errors and remapping views.
    In this case, CC showed many errors. After removing unplaced fields from a
    screen, it worked well.

     

    Cheers,

    Andy



  • 3.  Re: internal fatal error

    Posted Apr 26, 2018 04:16 AM

    Hello Andy,

     

    Thank for your resolution. I already found it.

     

    Newbie of CA

    -amirah-



  • 4.  Re: internal fatal error
    Best Answer

    Broadcom Employee
    Posted Apr 25, 2018 10:26 AM

    Hello Nur Amirah, 

     

    Here are some additional suggestions to help troubleshoot this type of error (* mentioned earlier):

     

    Here are things to look for:
    1) This may be related to the same group view being used in more than one place (i.e. a list box and an entry field) on the same Window.
    2) Do you have a window which contains 2 listboxes of RGV's from 2 different entity types? If so, this is OK, but the following situations should not occur:
    a) List occurrence and list box on same window.
    b) List occurrence on primary window while listbox is on related dialog box
    c) List occurrences from 2 different RGV'S on same window or dialog box
    3) Is there an enterable list on a dialog box? If so, may need to remove it
    *  4) Views that are placed on the window in a list box and are also placed on the dialog box as entry fields.
    *  5) Entry fields included within a group view but placed them separately on the window.
    *  6) Check the window mapping
    7) Selection character is not in Import view or is hidden.
    * 8) Clean-up any consistency check errors

     

    Thanks, 

    Steve



  • 5.  Re: internal fatal error

    Posted Apr 25, 2018 07:59 PM

    hi...

    thank for help...i will find to find the error based on the solution you give me.



  • 6.  Re: internal fatal error

    Posted Apr 25, 2018 08:55 PM

    hello,

    RGV 's stand for what? 

    i have one window that have more than 1 listbox.(i.e: there have 4 groupbox and every groupbox there have 3 non enterable list box with the same group view)



  • 7.  Re: internal fatal error

    Broadcom Employee
    Posted Apr 25, 2018 09:13 PM

    Hello Nur Amirah, 

    RGV = Repeating Group View (the long name for Group View )

    You will need to create a separate/duplicate group view to use for each non enterable list box

    Regards,

    Lynn



  • 8.  Re: internal fatal error

    Broadcom Employee
    Posted Apr 25, 2018 09:39 PM

    Hello Nur Amirah, 

    In Gen 8.6 with a new model I defined a group view and then used it to create a non enterable drop down list box.

    The toolset then prevented me from using the same group view to create a second list box.

    Even when I tried to copy the first list box the toolset forced me to create a 2nd group view.

    I am not sure how the toolset allowed you do this in the first place but perhaps an earlier version did not prevent it.

     

    Regards,

     

    Lynn



  • 9.  Re: internal fatal error

    Posted Apr 25, 2018 11:48 PM

    Hello Lynn,

     

    Did you mean like this one?

    In the screen the listbox is non-enterable, the group view is different but the entity view is the same..which is i read from the same group table database..



  • 10.  Re: internal fatal error

    Broadcom Employee
    Posted Apr 26, 2018 02:39 AM

    Hi Nur Amirah,

    Using the same underlying entity across multiple list boxes with different group view/entity view names as controlled by the toolset design should not cause such a problem.

    Per Andy/Steve's advice the root cause sounds more like at least one of those group entity views is maybe unknowingly being used elsewhere on the same window or a dialog box for that PStep.

    If you cannot locate the problem using that previous advice I would suggest to create a support case so we can help to analyse a copy of your model in more detail: https://comm.support.ca.com/csupport/CaseManagement/cases/new 

    Thanks

    Lynn 



  • 11.  Re: internal fatal error

    Posted Apr 26, 2018 04:14 AM

    Hello Lynn, 

    Thank for your help. I already resolve the problem..Sorry for ask many times.