CA Service Management

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  • 1.  Unable to Join Analyst in SDM

    Posted Apr 24, 2018 07:28 AM
      |   view attached

    hello,

    When I'am trying to join analyst as an employee im getting an error please see the screenshot bellow

     

    Regards,

    Muhtashim

     



  • 2.  Re: Unable to Join Analyst in SDM

    Broadcom Employee
    Posted Apr 24, 2018 08:27 AM

    Muhtashim.........

     

    What is the default ticket type for the Employee role?



  • 3.  Re: Unable to Join Analyst in SDM

    Posted Apr 25, 2018 04:33 AM


    live assistance also not working for the analyst to join support automation

    ritri01 Kraig_Johnson aamirusa cdtj KarenMatoke 

    regards,



  • 4.  Re: Unable to Join Analyst in SDM

    Broadcom Employee
    Posted Apr 24, 2018 09:22 AM

    Within the analyst console, how does it display the session code id? I know we've seen some issues if one has configured a ticket prefix that had a special character in it.