AnsweredAssumed Answered

CA USS Reset Password

Question asked by diegojacob on Apr 24, 2018
Latest reply on Apr 25, 2018 by diegojacob

Hey guys!!


I am facing some problems with users who change their passwords and try to log in again on USS.

 

Apparently, after resetting the passwords (either by password policy or any need), the USS will not log in with either the old or the new password.

 

Even changing the user password on the USS control panel and marking the box for resetting the new password is not granted.

 

The only error message that appears in the logs is as follows:

 

[Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: diego.djlg
com.ca.eiam.SafePasswordException: EE_AUTHFAILED Authentication Failed
at com.ca.eiam.SafeContext.authenticateWithPassword(SafeContext.java:1716)
at com.ca.eemauth.EEMLogin.authenticateByScreenName(EEMLogin.java:275)
at sun.reflect.GeneratedMethodAccessor1252.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
at com.sun.proxy.$Proxy755.authenticateByScreenName(Unknown Source)
at com.liferay.portal.security.auth.AuthPipeline._authenticate(AuthPipeline.java:230)
at com.liferay.portal.security.auth.AuthPipeline.authenticateByScreenName(AuthPipeline.java:49)
at com.liferay.portal.service.impl.UserLocalServiceImpl.authenticate(UserLocalServiceImpl.java:5288)
at com.liferay.portal.service.impl.UserLocalServiceImpl.authenticateByScreenName(UserLocalServiceImpl.java:1055)
at sun.reflect.GeneratedMethodAccessor1251.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:117)
at com.liferay.portal.spring.transaction.DefaultTransactionExecutor.execute(DefaultTransactionExecutor.java:62)
at com.liferay.portal.spring.transaction.TransactionInterceptor.invoke(TransactionInterceptor.java:52)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
at com.liferay.portal.spring.aop.ServiceBeanAopProxy.invoke(ServiceBeanAopProxy.java:218)
at com.liferay.portal.security.pacl.PACLInvocationHandler.doInvoke(PACLInvocationHandler.java:62)
at com.liferay.portal.security.pacl.PACLInvocationHandler.invoke(PACLInvocationHandler.java:51)
at com.sun.proxy.$Proxy192.authenticateByScreenName(Unknown Source)
at com.liferay.portal.service.UserLocalServiceUtil.authenticateByScreenName(UserLocalServiceUtil.java:1402)
at com.liferay.portlet.login.util.LoginUtil.getAuthenticatedUserId(LoginUtil.java:162)
at com.liferay.portlet.login.util.LoginUtil.login(LoginUtil.java:245)
at com.liferay.portlet.login.action.LoginAction.login(LoginAction.java:261)
at com.liferay.portlet.login.action.LoginAction.processAction(LoginAction.java:106)
at com.liferay.portal.struts.PortletRequestProcessor.process(PortletRequestProcessor.java:169)
at com.liferay.portlet.StrutsPortlet.processAction(StrutsPortlet.java:214)
at com.liferay.portlet.FilterChainImpl.doFilter(FilterChainImpl.java:71)
at com.liferay.portal.kernel.portlet.PortletFilterUtil.doFilter(PortletFilterUtil.java:48)
at com.liferay.portlet.InvokerPortletImpl.invoke(InvokerPortletImpl.java:616)
at com.liferay.portlet.InvokerPortletImpl.invokeAction(InvokerPortletImpl.java:647)
at com.liferay.portlet.InvokerPortletImpl.processAction(InvokerPortletImpl.java:315)
at com.liferay.portal.action.LayoutAction.processPortletRequest(LayoutAction.java:938)
at com.liferay.portal.action.LayoutAction.processLayout(LayoutAction.java:681)
at com.liferay.portal.action.LayoutAction.execute(LayoutAction.java:243)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at com.liferay.portal.struts.PortalRequestProcessor.process(PortalRequestProcessor.java:176)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at com.liferay.portal.servlet.MainServlet.callParentService(MainServlet.java:559)
at com.liferay.portal.servlet.MainServlet.service(MainServlet.java:536)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.secure.SecureFilter.processFilter(SecureFilter.java:314)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.jsoncontenttype.JSONContentTypeFilter.processFilter(JSONContentTypeFilter.java:42)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:79)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
at com.liferay.portal.servlet.FriendlyURLServlet.service(FriendlyURLServlet.java:137)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.secure.SecureFilter.processFilter(SecureFilter.java:314)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.i18n.I18nFilter.processFilter(I18nFilter.java:260)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.etag.ETagFilter.processFilter(ETagFilter.java:56)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.jsoncontenttype.JSONContentTypeFilter.processFilter(JSONContentTypeFilter.java:42)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.autologin.AutoLoginFilter.processFilter(AutoLoginFilter.java:238)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
at com.liferay.portal.servlet.filters.virtualhost.VirtualHostFilter.processFilter(VirtualHostFilter.java:191)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:188)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:188)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
at com.ca.eemauth.EiamNtlmFilter.processFilter(EiamNtlmFilter.java:59)
at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
at sun.reflect.GeneratedMethodAccessor488.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
at com.sun.proxy.$Proxy756.doFilter(Unknown Source)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:79)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1008)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:744)

 

When reading some parts of the log I saw that there are some references to the EEM, so I tried to log in with my user directly in the EEM and the access was granted normally, only on USS that the user with the new password can not log in.

Outcomes