AnsweredAssumed Answered

Issues accessing Analyst Queue in CA Service Management app

Question asked by crandall on Apr 25, 2018
Latest reply on Apr 27, 2018 by Raghu.Rudraraju

Good morning,

 

Here is the customers environment:

CA Service Desk Manager 17.1

Secondary server available on the DMZ with port 443 configured

 

We've configured Rest successfully and can login to the app, however, when we login, we receive the following error: "Alert: Login to(Analyst Queue) Failed to contact the server. Please contact your administrator."

 

I'll attached the pdm_tomcat_REST.log file for review. There are several exception thrown in the logs when we try accessing the app. Has anyone seen similar exceptions?

 

Thanks,

 

Clinton

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