AnsweredAssumed Answered

IE Title name Ticket prefix

Question asked by sharamateti on Apr 26, 2018
Latest reply on May 14, 2018 by sharamateti



When we open any ticket from list page, it opens in a new window and the title of the IE will start with the ticket number, however when we open the ticket from email, it prefix with CA Service desk manager---ticket number instead in reverse.


I remember i fixed the issue some other client but unable to recollect the workaround.


Requirement: when we open the ticket from email as well, it should the title /name of IE tab/window should start with ticket number