AnsweredAssumed Answered

Service Catelogue integration into CMDB

Question asked by lesterh on May 2, 2018
Latest reply on May 8, 2018 by Louis_van_Amelsfort


CA has so many products that its difficult to piece together the most appropriate product that covers the various ITSM processes. Is there a matrix that depicts which product is intended for what against the ITIL Processes?

I am however looking specifically to implement a service catelogue that will have integration into the CMDB, i dont want to create services in both CMDB and a service catelogue but define the service in a service catelogue and link it to Configuration Items in the CMDB - inherently i'm expecting that the service itself will be identified as a configuration item.