We have a user requirement for tracking of Requests based on the need by date. What we would like to happen:
1. Help Desk (based on input) creates "software.certificates" Request (would only apply to one category)
2. Help Desk selects the Call Back field based on input
3. Call Back field provides SLA notice, with multiple-notification, 14 days prior to Call Back field date
4. Call Back field provides SLA warning, with multi-notification, 7 days prior to Call Back field date
5. Call Back field provides SLA violated with multiple-notification on Call Back date
Not sure if there is a way to call this information from the date backwards