is there any specific format to add keywords in text_api.cfg, because as given in this file, I have added this file under %NX_ROOT%\site\mods\text_api.cfg. and added customized parameter to this file.
but still it is not working.
INCIDENT.ZSITE=zSite1.INTEGER added parameter in text_api.cfg,
i am passing in mail as
%ZSITE=Pune - Hinjawadi