AnsweredAssumed Answered

Update work flow of incident management.

Question asked by dasja02 Employee on May 4, 2018
Latest reply on May 8, 2018 by Chi_Chen

Hi Team,

While resolving a ticket, 

status goes like :

Open-> Acknowledge 

Acknowledge->WIP

WIP->Resolved

 

While status is RESOLVED I need that "After 1 hour it should automatically CLOSED and user can't able to REOPEN it after 1 hour after its getting closed but before it user can REOPEN that ticket". 

 

Please suggest.

 

Regards,

Jagatjyoti Dash

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