Can someone please help me find details on Problem PRB00216536?
I don't see any links to problem from the case management section...
My apologies for the late reply. With the roll out of the new tool and processes last month, we have changed how we communicate on our Problem cases. We now will communicate in a single case which is the original case opened (the "Standard Case", formerly an Incident or Request). This helps simplify the amount of cases needing to be watched by our customers.
With the migration, the ticket numbers changed as well. The original ticket that was opened for you for the Problem ticket you mentioned was INC00216621 which was changed to 01014736. The Problem ticket you mentioned was resolved with the following message:
The issue was found and fixed with Automation.Engine 12.0.4 in AutomationEngine. The Package is available for download at the Automic-Support-Zone (https://support.automic.com).Hotfix-Description: Schedule not deactivated after cancel-recursive.An error has been fixed where schedule objects were not deactivated automatically after cancelling recursive. Schedule is still shown in process monitoring with state ENDED_OK.
I hope this helps and our apologies for any confusion this may have caused. Please feel free to reach out with any questions about previous tickets or how our processes have changed. There is also a brief synopsis here: Changes to Automic Support
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