CA Service Management

Hello, 

is there any way to set the managed surveys responses in CA SDM as anonymous?

Un saludo,

Pablo

Pablo.........

What version of SDM do you have implemented?

What is the business/use case to have responses to SDM Managed Surveys anonymous?

Hello,

we have an old versión, 12.7 and the business case is that our customer wants to survey its users about general issues of the IT department and they are mainly interested on the answers, and they feel that the users will reply with more confidence if the survey is anonymous,

Un saludo,

Pablo

Pablo, I don't see how this is possible...the svytrk object has

 cntid                SREL -> cnt.id REQUIRED

which means anonymous is not allowed. Besides, the web operation DO_SURVEY requires a valid CNT_ID value.

On the other hand, you may "workaround" this by allowing normal survey and then use pdm_load to extract all survey responses from Survey_Tracking for this survey and then modify the cntid field to the "anonymous" user id and pdm_load back to change the responses to "anonymous".

Thanks _Chi

Thak you, Chi for the suggestion. Maybe we can go this way.

Un saludo,

Pablo