AnsweredAssumed Answered

Alerts according to business hours

Question asked by Shubhanker on May 8, 2018
Latest reply on May 8, 2018 by Hsehgal

Hi Folks,


I wanted to have understanding if we can trigger alerts from servers on the basics of business hours. If possible, how to achieve that using CA UIM in place what would be basic functioning of it.


Explaining question on the basics of example:- 

Suppose team received one INC  dtd 7th May for lease expire at 11:36 AM IST for server xyz. But as checked server was time was 6:43 AM then why the alert was generated at 8:06 AM if business hours are starting at 6:00 AM local time.

If business hours start at 8:00 AM then INC should be generated at 8:30 AM.


Any leads woulds be appreciated.