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Incident Status change from resolve to close automatically.

Question asked by dasja02 Employee on May 8, 2018
Latest reply on May 8, 2018 by Paul_Coccimiglio

Dear Team

Please suggest how to do the following:


When the incident ticket status is resolved and the user is not reopening the ticket within 48 hour of resolution, then it will automatically close and field will be locked.Please guide me how to do such. Please share the steps.



Jagatjyoti Dash