Can we add SLA time in Email notification Template? Like if Priority 1 ticket time comes in the notification after impact like 2hrs or 3hrs whatever time will be....is it possible?
Do you mean the SLA calculations timings that are listed in the Service Types tab? You requirement is to list those timings in the email notification? If so, this looks like some kind of customization is needed.
However, Please confirm your requirement
thats correct maheshwar. i just need time in notification template wt ever
time defined in service type if possible
On 10-May-2018 8:39 pm, "Maheshwar_Kusuma" <communityadmin@communities-
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