CA Service Management

  • 1.  SLA time in message template

    Posted May 10, 2018 09:58 AM

    Dear Experts

     

    Can we add  SLA time in Email notification Template?  Like if Priority 1 ticket time comes in the notification after impact  like 2hrs or 3hrs whatever time will be....is it possible? 



  • 2.  Re: SLA time in message template
    Best Answer

    Broadcom Employee
    Posted May 10, 2018 11:38 AM

    Hi Aamir,

     

    Do you mean the SLA calculations timings that are listed in the Service Types tab? You requirement is to list those timings in the email notification?  If so, this looks like some kind of customization is needed.

     

    However, Please confirm your requirement



  • 3.  Re: SLA time in message template

    Posted May 10, 2018 11:43 AM

    thats correct maheshwar. i just need time in notification template wt ever

    time defined in service type if possible

     

    On 10-May-2018 8:39 pm, "Maheshwar_Kusuma" <communityadmin@communities-