Please suggest me steps for sending manual notification by SMS for servicedesk.(What should be the preferred method for sending sms).
You can actually send MMS to most carriers through firstname.lastname@example.org
So basically what you would do is send it as an email notification but, put that email@example.com as the address.
For list of carriers and their domain name you can find most here:
Please tell me steps how can I do it for a particular incident.Lets say one incident is there, for that I need to send a sms to that end user through manual notification.
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