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Create and close ticket without attaching events

Question asked by kimj1.1 on May 13, 2018
Latest reply on May 15, 2018 by kimj1.1

In CA Service Desk Manager is it possible to create a new ticket then close it within a few seconds, without attaching any events?

We have a scenario where a ticket is auto created and then auto closed a few seconds later.  We don't want any events attached to these tickets as there is never going to be any manual intervention required.

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