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how to assign primary contact of location to approve request from the service catalog

  • 1.  how to assign primary contact of location to approve request from the service catalog

    Posted May 13, 2018 07:22 AM

    Hi 

    i want to assign primary contact of the location to approve a request from service catalog ??

    any ideas !!!



  • 2.  Re: how to assign primary contact of location to approve request from the service catalog
    Best Answer

    Broadcom Employee
    Posted May 14, 2018 02:48 AM

    Good Morning Mohaned.

    My first idea/proposal would be to write a PAM process for this.
    Including webservices methods to:
    -First, retrieving the location of the Catalog(SC)'s request 'requested for userid'.
    -Then retrieving the 'primary contact' of that location.
    -And then assign that user as the approver to the request.

    However, while writing this, I am not 100% sure whether webservices methods are available to do all of the above.
    Still, it is possibly, a good start for you on this.

    Thanks in advance for your understanding and kind regards, Louis.