Automic Workload Automation

Can we restart the server and the RegTest Agent from the server ? Indeed, i am trying to restart the agent with the service manager or with the rich application : System Overview -> agents.

On one side, RegTest are off and on other side RegTest are On : this bring a lot confusion.

If you start the Agent via the System Overview --> Agent... (that mean the agent is configured to the Services Manager in the Agent Properties).

So when you start on the overview page but it state that it is already running, it is referring to the process on the services manager already running.

The fact that on the Services Manager side that it is running/green.... but is still gray out on the System Overview just indicate that the process for the agent is active but there may be issues/error that not allowing the Agent to be "active" yet within the AE System/System Overview.  

I would check that window agent TEMP folder and look at the latest logs and see if it stuck/looping on any error... (which it just cycling and repeating but doesn't cause the process to end/stop...).

Hi

small add to Luus post:

I would have a look into the service manager logfile for any occurrences and the agent logfile  -as luu stated.

It seems that the agent process can be started thru SMGR but is not able to connect to the AE.

cheers, Wolfgang

What is process to access to the servers ?

Hi

heres a link to documentation

Automic 

cheers, Wolfgang

Thanks for sharing the documentation.

I was thinking about remoting the servers in case there are no communication between Service Manager and Automation Engine and Agents.

Should i create a ticket to get access servers belong these systems : (IS|UC)112(L|H) ?

You would want to get access to these machine or find someone that does access to it in order to provide you the logs etc.. you would need to proceed with the basic troubleshooting with the logs file.

what is "remoting the servers" ?

I would ceck the mentioned logfiles to find the error.

cheers, Wolfgang

We are using RichApplication or AWA WebApplication or Service Manager to restart remotely the agents. 

If nothing works, am i allow to use RDP to connect to the servers ?

No thats absolutely prohibited!

sorry....

cheers, Wolfgang

ok thanks for your answer. So, if the system is unstable, i should from now on to open a support ticket or post a message in this community ?

If you are Window Remote Desktop to the machine to access the files and such, it is fine if you have access.  As for who to reach out when the system is unstable.... That will be up to you and the level of severity/priority you are setting for your issues.

The Community is always here to give our though and help out on the issues but if this is critical for you and need to be resolved within *** time.  It would probably be best to contact support as they would they have dedicated SLA and staff that work with you (and at time probably look at data that you don't want posting on the community etc..) 

Hi

You could try rebooting (in this order) The Agent's Server, Your PC, Automation Engine Server, DB Server.

If this does not help look for dump files on the AE and DB server and upload them to community, possibly someone can help.

cheers, Wolfgang