CA Service Management

  • 1.  How to make a field to get added with Multiple names in an incident in IT Service Management?

    Posted May 15, 2018 02:37 AM

    For example, I added a field as Owner in IT service Management Incident creation page.I need to add or fill with multiple analysts names in that particular Owner tab. How to add that? Where I need to add multiple variables to get that?



  • 2.  Re: How to make a field to get added with Multiple names in an incident in IT Service Management?
    Best Answer

    Posted May 15, 2018 12:49 PM

    How did you define the field in the Schema Designer? (I assume as an SREL to the cnt object). An SREL is only used to define a one-to-may (in this case, one contact to many incidents) relationship. If you need to define a many-to-many relationship (an LREL) then you need to create another object (table) that contains two one-to-many relationships.

     

    Search the community for examples of creating custom LRELs.



  • 3.  Re: How to make a field to get added with Multiple names in an incident in IT Service Management?

    Broadcom Employee
    Posted May 15, 2018 02:03 PM

    you would need to implement something similar to this post

    Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)