Can we put a check on Agent's status such that whenever the agent becomes inactive, it should send a mail to particular person who would take of agents. Is that doable please let me know.
in Client 0 there is the variable UC_HOSTCHAR_DEFAULT, there you can setup an action for these 4 agent states:
Documentation for these entries, see below:
UC_HOSTCHAR_DEFAULT - Host Characteristics
Thank you all,
But I am unable to get the inactive agent details in the notification mail. I have used uc_ex_host in the process tab of mail object but it didn't help and in fact it stopped sending mail. Did I miss anything here.\
into the process tab of the notification object, then put the variable &uc_ex_host in the subject tab and give it another try.
It should work now.
vicja02. Thanks, it perfectly worked.
what commands we can use to START the agent after fail in the same process.
within the Automation Engine (service manager):
:SET &ACT# = MODIFY_SYSTEM("STARTUP", "Agent Name")
command line (service manager):
ucybsmcl -c START_PROCESS -h computer name:port number -n phrase -s name of the service
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