Can we put a check on Agent's status such that whenever the agent becomes inactive, it should send a mail to particular person who would take of agents. Is that doable please let me know.
in Client 0 there is the variable UC_HOSTCHAR_DEFAULT, there you can setup an action for these 4 agent states:
Documentation for these entries, see below:
UC_HOSTCHAR_DEFAULT - Host Characteristics
Thank you all,
But I am unable to get the inactive agent details in the notification mail. I have used uc_ex_host in the process tab of mail object but it didn't help and in fact it stopped sending mail. Did I miss anything here.\
into the process tab of the notification object, then put the variable &uc_ex_host in the subject tab and give it another try.
It should work now.
vicja02. Thanks, it perfectly worked.
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